Shipping policy

Last Updated: March 3, 2026

This Shipping Policy applies to standard freight shipments within Canada and forms part of our Terms of Service.

1. Shipping Coverage

We provide freight shipping across Canada from our Calgary warehouse.

Our shipments primarily consist of palletized large fitness equipment and are transported via freight carriers.

We do not offer parcel-based express shipping services.

Shipping methods are determined at our discretion unless otherwise agreed in writing.

2. Free Shipping Policy

Orders with a subtotal exceeding CAD $3,000 (before tax) qualify for Free Shipping within Canada.

Free Shipping:
• Applies to standard ground freight delivery
• Does not include expedited shipping services
• May exclude extremely remote or hard-to-access locations

For remote or inaccessible areas, we reserve the right to:
• Adjust the shipping method
• Request additional shipping charges
• Or cancel the order if delivery is not commercially feasible

If delivery cannot be completed as expected, our team will contact the customer promptly to arrange the best available solution.

3. Shipping Fee Cap

For orders under CAD $3,000 (before tax):
• Shipping fees are calculated based on actual freight costs
• Total shipping charges are capped at CAD $400 within Canada

Fitness Canada will absorb any freight cost exceeding the $400 cap.

We do not split shipments.

If an item becomes unavailable after an order is placed, we will issue a refund for the unavailable item within 24 hours of order placement.

4. Processing & Dispatch Time

We commit to dispatching orders within two (2) business days of order placement.
• “Business days” exclude weekends and statutory holidays
• Dispatch timeline begins at the time the order is submitted
• If an order cannot be fulfilled, we will notify the customer within 24 hours

We do not offer partial or staged shipments.

If a customer does not accept a partial fulfillment due to stock issues, we will issue a full order refund.

5. Customer-Arranged Freight (BOL Shipments)

Customers may arrange their own freight carrier if preferred.

In such cases:
• A Bill of Lading (BOL) must be provided
• Risk transfers to the customer at the time of pickup
• Fitness Canada is not responsible for transportation damage
• Pallet dimensions and shipping weight will be provided upon request

6. Local Pickup

Customers may arrange warehouse pickup at:

11133 40 St SE Unit 10
Calgary, AB T2C 2Z4

Pickup requirements:
• 1–2 hours advance phone notice is required
• Customers must inspect goods at pickup
• Risk transfers upon release of goods

We do not ship to PO Boxes.

7. Delivery & Risk Transfer

Delivery is deemed complete when the freight carrier marks the shipment as delivered.

Customers must:
• Inspect shipments immediately upon delivery
• Note visible damage on the delivery receipt
• Refuse severely damaged shipments

Failure to note visible damage at the time of delivery may limit claim eligibility.

Once a shipment is signed for or marked delivered, liability becomes limited in accordance with our Terms of Service.

8. Shipping Damage Claims

Shipping damage must be reported within 24 hours of delivery.

Claims must include:
• Clear photos of the product
• Photos of the packaging condition
• Delivery documentation

Claims submitted after 24 hours may be denied.

9. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:
• Customer is responsible for re-delivery costs
• Customer is responsible for return freight charges
• Any resulting delay does not void our delivery obligations

10. Force Majeure

Shipping timelines may be affected by events beyond our control, including:
• Natural disasters
• Government restrictions
• Supply chain disruptions
• Carrier delays
• Port congestion

Force Majeure events are governed by our Terms of Service.

11. Limitation of Shipping Liability

Fitness Canada is not responsible for:
• Carrier scheduling delays
• Missed delivery appointments
• Access restrictions at the delivery location
• Structural limitations preventing delivery
• Liftgate or unloading requirements not disclosed in advance

Customers are responsible for ensuring adequate delivery access and clearance.