Shipping policy

Last Updated: August 10, 2026

This Shipping Policy applies to parcel, oversized-item and freight shipments within Canada and forms part of the Terms of Service of Fitness Canada™.

1. Shipping Charges

Fitness Canada™ does not offer a universal order-value free-shipping program. There is no automatic free-shipping threshold based on order subtotal and no universal Canada-wide shipping-fee cap.

Shipping charges are determined by the product shipping profile, total shipment weight and delivery destination. When an automatic rate is available for an eligible address, the applicable charge is shown at checkout.

Products assigned to different shipping profiles may be shipped separately. Shopify may combine the applicable rates at checkout.

2. Shipping Regions

Automatic regional rates may be available for eligible major service areas in:

• Alberta
• Western Canada: British Columbia, Manitoba and Saskatchewan
• Central Canada: Ontario and Quebec
• Atlantic Canada: New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island

Orders shipping to Yukon, Northwest Territories or Nunavut require a manual freight quote. If checkout does not display a shipping option, please contact us for a quote.

3. Product and Weight Restrictions

Rates vary by product category. Small parcels, heavy free weights, long items and bulky items use different weight-based rate tables.

Large equipment and machines generally require a manual freight quote. Orders that exceed the supported weight range of an automatic rate also require a manual quote.

Submitting separate orders does not guarantee that a product becomes eligible for an automatic rate. Fitness Canada™ may consolidate, review or re-quote shipments when required for safe and commercially reasonable delivery.

4. Rural, Remote and Limited-Access Locations

Every province can contain rural, remote or limited-access delivery locations. Regional checkout rates are intended for eligible major service areas and do not guarantee service to every postal code.

Remote-area, residential freight, liftgate, appointment, ferry, seasonal-road and other accessorial charges may apply. Fitness Canada™ may contact the customer before shipment to confirm access, request an additional charge or arrange an alternative delivery method.

If the customer does not accept a required additional charge or delivery arrangement, the affected unshipped items may be cancelled and refunded.

5. Processing and Transit Time

Most in-stock orders are prepared for dispatch within two (2) business days. Business days exclude weekends and statutory holidays.

Transit times vary by destination, carrier availability, weather, road conditions and appointment requirements. Any transit estimate shown on the website is an estimate and not a guaranteed delivery date.

6. Local Delivery

Local delivery is not automatically free based on order value. Availability and charges depend on the delivery address, product size, access requirements and requested service level. Any installation, stair carry, basement, upper-floor or special-handling service must be arranged separately.

7. Free Warehouse Pickup

Free pickup is available by arrangement at:

11133 40 St SE Unit 10
Calgary, AB T2C 2Z4

Please call (403) 455-0871 before arrival so the order can be prepared. Customers must bring a suitable vehicle and inspect the goods at pickup. Risk transfers when the goods are released to the customer or the customer’s carrier.

8. Customer-Arranged Freight

Customers may arrange their own freight carrier. A Bill of Lading (BOL) must be provided. Fitness Canada™ will provide available pallet dimensions and shipping weight upon request.

Risk transfers to the customer when the order is released to the customer’s carrier. Fitness Canada™ is not responsible for transportation damage under customer-arranged freight.

9. Delivery Access and Inspection

Unless otherwise confirmed in writing, freight delivery is curbside or to the carrier’s standard delivery point. Customers are responsible for ensuring adequate road access, clearance and unloading capability.

Customers must inspect shipments at delivery, note visible damage on the delivery receipt and refuse severely damaged shipments when appropriate. Shipping damage must be reported within 24 hours with clear photos of the product, packaging and delivery documentation.

10. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information and disclosing access restrictions. Re-delivery, return freight, address-correction and storage charges caused by incorrect or incomplete information are the customer’s responsibility.

11. Carrier Delays and Force Majeure

Fitness Canada™ is not responsible for delays caused by carriers, severe weather, road closures, natural disasters, government restrictions, labour disruptions, port congestion or other events beyond reasonable control.

For shipping questions or a manual quote, contact info@fitnesscanada.com or call (403) 455-0871.