Privacy Policy

Fitness Canada™ (“we”, “us”, “our”) is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect
  • Full name
  • Email address
  • Telephone number
  • Shipping address
  • Billing address
  • Company name (where applicable)

We do not store complete payment card details. All payment processing is handled securely by Shopify or Shopify-approved third-party providers, including financing providers such as Affirm.

2. Purpose of Collection
  • Processing orders
  • Shipping and delivery coordination
  • Customer service and warranty support
  • Marketing communications
  • Fraud prevention
  • Legal and regulatory compliance

We only collect information that is reasonably necessary for these purposes.

3. Payment Processing

All payment transactions are processed through Shopify or authorized third-party providers. Fitness Canada™ does not have access to or store full credit card numbers.

Payment processors may collect and process data in accordance with their own privacy policies.

4. Marketing Communications

We use Klaviyo to send limited marketing communications. Marketing emails will not exceed approximately three (3) campaigns per calendar year.

Each marketing email includes an unsubscribe option, and you may withdraw consent at any time.

5. Analytics & Tracking Technologies
  • Google Analytics (GA4)
  • Google Ads
  • Meta (Facebook) Pixel
  • TikTok Pixel

These tools may collect IP address, browser type, device information, interaction behavior, and referral sources.

Our website includes a cookie banner, and users may refuse non-essential cookies through the banner settings.

6. Information Sharing
  • Shipping and logistics providers
  • Payment processors
  • Financing providers
  • Fraud detection services
  • Legal or regulatory authorities when required by law

We do not sell personal information.

7. Data Storage & Location

All data is stored and processed through Shopify servers, which may be located in the United States.

By using our website, you acknowledge that your information may be transferred to and processed outside of Canada.

Fitness Canada™ does not locally store customer data.

8. Data Retention

Personal information is retained only as long as reasonably necessary for fulfilling commercial obligations, legal compliance, fraud prevention, and warranty or service support.

When no longer required, information is securely deleted or anonymized.

9. Security Measures
  • Encrypted payment processing
  • Secure hosting infrastructure
  • Restricted access to authorized personnel

While we implement commercially reasonable safeguards, no method of transmission over the Internet can be guaranteed to be 100% secure.

10. Your Rights
  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion where legally permissible

Requests may be submitted to: info@fitnesscanada.com. Identity verification may be required.

11. Cookies

Cookies are used for website functionality, performance tracking, and advertising optimization. Users may control preferences via the cookie banner. Disabling cookies may affect website functionality.

12. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be deleted.

13. Updates to This Policy

We reserve the right to update this Privacy Policy at any time without prior notice. Continued use of the website constitutes acceptance of the updated policy.

14. Contact Information

Fitness Canada™
11133 40 St SE Unit 10
Calgary, AB T2C 2Z4
Canada
Phone: (403) 455-0871
Email: info@fitnesscanada.com