Shipping Policy

This Shipping Policy applies to standard freight shipments within Canada and forms part of the Terms of Service of Fitness Canada™.

1. Shipping Coverage

Fitness Canada™ provides freight shipping across Canada from our Calgary warehouse. Shipments primarily consist of palletized large fitness equipment transported via freight carriers.

We do not offer parcel-based express shipping. Shipping methods are determined at our discretion unless otherwise agreed in writing.

2. Free Shipping Policy

Orders exceeding CAD $3,000 (before tax) qualify for Free Shipping within Canada.

  • Applies to standard ground freight delivery
  • Does not include expedited services
  • May exclude remote or hard-to-access locations

For such locations, Fitness Canada™ reserves the right to adjust shipping methods, request additional charges, or cancel the order if delivery is not commercially feasible.

Customers will be contacted to arrange the best available solution if delivery cannot proceed as expected.

3. Shipping Fee Cap

For orders under CAD $3,000 (before tax), shipping fees are calculated based on actual freight costs, with a maximum cap of CAD $400 within Canada.

Fitness Canada™ absorbs any freight cost exceeding this cap.

We do not split shipments. If any item becomes unavailable after order placement, a refund for that item will be issued within 24 hours.

4. Processing & Dispatch Time

Orders are dispatched within two (2) business days of placement. Business days exclude weekends and statutory holidays.

If an order cannot be fulfilled, the customer will be notified within 24 hours.

We do not offer partial shipments. If a customer declines partial fulfillment due to stock issues, a full refund will be issued.

5. Customer-Arranged Freight (BOL)

Customers may arrange their own freight carrier. A Bill of Lading (BOL) must be provided.

Risk transfers to the customer at the time of pickup. Fitness Canada™ is not responsible for transportation damage under customer-arranged freight.

Pallet dimensions and shipping weight will be provided upon request.

6. Local Pickup

Warehouse pickup is available at:
11133 40 St SE Unit 10
Calgary, AB T2C 2Z4

  • 1–2 hours advance notice required
  • Customers must inspect goods at pickup
  • Risk transfers upon release

We do not ship to PO Boxes.

7. Delivery & Risk Transfer

Delivery is considered complete when the freight carrier marks the shipment as delivered.

  • Inspect shipments immediately
  • Note visible damage on delivery receipt
  • Refuse severely damaged shipments

Failure to document visible damage may limit claim eligibility. Once signed or marked delivered, liability becomes limited under our Terms of Service.

8. Shipping Damage Claims

Shipping damage must be reported within 24 hours of delivery.

  • Photos of the product
  • Photos of packaging condition
  • Delivery documentation

Claims submitted after 24 hours may be denied.

9. Incorrect Address

Customers are responsible for providing accurate shipping information.

  • Re-delivery costs are the customer's responsibility
  • Return freight charges apply
  • Delays do not void delivery obligations
10. Force Majeure

Shipping timelines may be affected by events beyond our control, including natural disasters, government restrictions, supply chain disruptions, carrier delays, and port congestion.

11. Limitation of Shipping Liability
  • Carrier scheduling delays
  • Missed delivery appointments
  • Access restrictions
  • Structural delivery limitations
  • Undisclosed liftgate or unloading requirements

Customers are responsible for ensuring adequate delivery access and site readiness.