Shipping Policy
Last Updated: August 10, 2026
This Shipping Policy applies to parcel, oversized-item and freight shipments within Canada and forms part of the Terms of Service of Fitness Canada™.
1. Shipping Charges
Fitness Canada™ does not offer a universal order-value free-shipping program. There is no automatic free-shipping threshold based on order subtotal and no universal Canada-wide shipping-fee cap.
Shipping charges are determined by the product shipping profile, total shipment weight and delivery destination. When an automatic rate is available for an eligible address, the applicable charge is shown at checkout. Products in different shipping profiles may ship separately and Shopify may combine the applicable rates.
2. Shipping Regions
Automatic regional rates may be available for eligible major service areas in Alberta; Western Canada (British Columbia, Manitoba and Saskatchewan); Central Canada (Ontario and Quebec); and Atlantic Canada (New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island).
Yukon, Northwest Territories and Nunavut require a manual freight quote. If checkout does not display a shipping option, please contact us for a quote.
3. Product and Weight Restrictions
Small parcels, heavy free weights, long items and bulky items use different weight-based rate tables. Large equipment and machines, and orders above the supported weight range of an automatic rate, require a manual freight quote.
4. Rural, Remote and Limited-Access Locations
Every province can contain rural, remote or limited-access locations. Regional checkout rates are intended for eligible major service areas and do not guarantee service to every postal code.
Remote-area, residential freight, liftgate, appointment, ferry, seasonal-road and other accessorial charges may apply. Fitness Canada™ may contact the customer before shipment to confirm access, request an additional charge or arrange an alternative delivery method. If the customer does not accept the required arrangement, the affected unshipped items may be cancelled and refunded.
5. Processing and Transit Time
Most in-stock orders are prepared for dispatch within two business days. Transit times vary by destination, carrier availability, weather, road conditions and appointment requirements. Website transit estimates are not guaranteed delivery dates.
6. Local Delivery
Local delivery is not automatically free based on order value. Availability and charges depend on the address, product size, access requirements and requested service level.
7. Free Warehouse Pickup
Free pickup is available by arrangement at 11133 40 St SE Unit 10, Calgary, AB T2C 2Z4. Please call (403) 455-0871 before arrival and bring a suitable vehicle.
8. Customer-Arranged Freight
Customers may arrange their own carrier and must provide a Bill of Lading. Risk transfers when the order is released to that carrier. Fitness Canada™ is not responsible for transportation damage under customer-arranged freight.
9. Delivery Access and Damage
Unless confirmed otherwise in writing, freight delivery is curbside or to the carrier’s standard delivery point. Customers must ensure adequate access and unloading capability, inspect shipments at delivery, note visible damage on the delivery receipt and report shipping damage within 24 hours with photos and delivery documentation.
10. Incorrect Address and Carrier Delays
Customers are responsible for accurate delivery information and for charges caused by incorrect addresses or undisclosed access restrictions. Fitness Canada™ is not responsible for carrier delays or events beyond reasonable control.
For shipping questions or a manual quote, contact info@fitnesscanada.com or call (403) 455-0871.